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Returns & Exchanges for Folders.com

Last Updated: Dec 13, 2018 04:09PM EST

Returns


Returns of plain products are accepted, if returned within 14 days of receiving the shipment. Refunds, less the shipping and restocking fee (if applicable, see below) will be issued to the credit card used to place the order within 5 business days of receipt. Shipping charges are non-refundable for undelivered, unclaimed or refused packages unless we made an error.


Returns must be in sellable condition or a refund will not be processed. The outer and inner carton the items arrive in  are considered to part of the product, so please do not discard, deface, write on, or destroy the carton.


Sample orders are non-returnable and non-refundable.


International customers should contact Customer Service to discuss the specific details of the issue prior to shipping returns.
 

Send Returns To:

Attn: Returns/Order# XXXXXX
Folders.com

1200 Kinne Street
East Syracuse, NY 13057


You may use any delivery service (USPS, UPS, FedEx, DHL, etc), but be sure to ship via a trackable method to ensure Envelopes.com receives your return.
 

Refused Shipments


If a shipment is refused, the carrier will return the package(s) to Folders.com. The customer is responsible for the cost of both the outbound shipping and the return shipping, and that amount will be deducted from any credit the customer is due. The restocking fee may also apply.


Restocking Fee

 

There is a 25% restocking fee for all returns, which will be waived if a replacement order is placed.


Partial Returns

 

Partial returns are accepted and refunds will be processed for only the items sent back, less the restocking fee.

For example: If you purchased 1,000 folders for $50.00, and returned 750 folders, you would be refunded $37.50 for the folders, less the restocking fee of $9.38, for a total refund of $28.12.
($50.00 - $37.50 - $9.38 = $28.12)

 


Print Orders

 

We do not accept returns of printed items, unless Folders.com is the responsible party for the printing error.


If you send back a return that is not eligible for a refund, it is your responsibility to pay an additional shipping charge if you would like the product back again.

 

Exchanges

 

Exchanges for items of the same quantity or value are processed without a restocking fee. 

Place your new order online and include your new order number on the return slip of the original order.

Please note: Customers are responsible for return shipments of the original items.  Refunds do not include costs for the original shipment or costs incurred upon return shipment.

If the replacement item is of higher value, you will be charged the difference of the replacement item over the original item value. 

For example: If you purchased 100 folders for $30.00 and exchanged the 100 folders for an item valued at $40.00, you would be charged the difference of $10.00.

If the replacement item is of lesser value, you will be refunded the difference of the orignial item, less the replacement item value.

For example: If you purchased 500 envelopes for $80.00 and exchanged the 500 envelopes for an item valued at $60.00, you would be refunded the difference of $20.00.


 

Send Exchanges To:
Attn: Exchanges/Order# XXXXXX
Folders.com

1200 Kinne Street
East Syracuse, NY 13057


You may use any delivery service (USPS, UPS, FedEx, DHL, etc), but be sure to ship via a trackable method to ensure Folders.com receives your return.

Contact Us

service@envelopes.com
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